How does SAO Business Services ensure fairness and accountability in its certification programs?
Our Commitment to Fairness and Accountability
SAO Business Services LLC intends to develop certification procedures that are transparent, consistently administered, and designed to support fair treatment of applicants. As the certification programs are developed, program policies will address applicable eligibility verification, conflicts of interest, examination administration, certification decisions, and procedures for raising concerns or requesting a review where provided by the applicable rules.
Our objective is to ensure that applicants understand the requirements applicable to their credential and that certification decisions are made according to established program criteria. Specific procedures, including any complaint, appeal, or review process, will be published once they have been formally established. Until then, these principles represent our program-development commitments rather than a statement that finalized procedures are already in operation.